Return & Refund

ShreeOm Vastu — Divine Products for Harmonious Living

At ShreeOm Vastu, we are committed to providing quality spiritual products and a satisfying shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing your order.

1. Return Policy

Customers may request a return or exchange within 7 days of delivery if the product received:

  • Is incorrect or different from the item ordered.

  • Is missing components or accessories.

Requests must be submitted within the specified period and supported by photographs or other relevant evidence.

2. Products Eligible for Return or Exchange

Eligible products may include all products except Puja Essentials and Live Plants.

Returned products should be unused and accompanied by their original packaging, accessories, and invoice, wherever applicable. Exceptions may be made for products that arrive damaged or were supplied incorrectly.

3. Non-Returnable Products

For hygiene, safety, and product-quality reasons, the following products are generally non-returnable unless they arrive damaged, defective, incorrect, or qualify for a remedy under applicable law:

  • Fragrances, incense, dhoop, and other consumable products once opened or used.

  • Gobar diyas, sambrani cups, and other consumable puja items once used.

  • Live plants and perishable products.

  • Personalised, customised, or made-to-order products.

  • Items damaged due to misuse, improper handling, or normal wear and tear after delivery.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

4. Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange within 7 days of delivery.

  • Exchanges are subject to product availability.

  • Replacement arrangements will be made after the claim has been reviewed and approved.

  • If a replacement is unavailable, we may offer a refund or another mutually agreed resolution, as applicable.

  • Please do not return any product before receiving instructions from our customer support team.

5. Refund Policy

Refunds may be approved in the following situations:

  • The wrong product was delivered and a replacement is unavailable or unsuitable.

  • An order is cancelled by ShreeOm Vastu after payment has been collected.

Once approved, refunds will generally be initiated within 5–7 business days. The time required for the amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refunds will ordinarily be processed through the original payment method. Any alternative method will be communicated and agreed upon where appropriate.

6. How to Request a Return or Refund

To submit a return, exchange, or refund request:

  1. Contact our customer support team within 7 days of delivery.

  2. Provide your order number and registered contact details.

  3. Explain the issue and share clear photographs or an unboxing video, if available.

  4. Wait for our team to review your request and provide the next steps.

  5. If your request is approved, follow the return or replacement instructions provided by our team.

Please retain the original packaging until your request has been resolved.

7. Return Shipping Charges

  • If a product arrives damaged, defective, or incorrect, ShreeOm Vastu will arrange or reimburse reasonable return shipping costs, as applicable.

  • Customers will not be charged return shipping for issues attributable to ShreeOm Vastu where such charges are prohibited by applicable law.

8. Order Cancellation

Please submit cancellation requests as soon as possible.

Orders may be cancelled before dispatch, subject to their processing status. Once an order has been dispatched, cancellation may no longer be possible. If cancellation is unavailable, the applicable return policy will apply, subject to consumer rights under applicable law.

9. Missing or Damaged Items

Please inspect your parcel upon delivery. If an item is missing or damaged, contact us within 48 hours of delivery, wherever possible.

Please provide your order number, supporting photographs, and a brief description of the issue to help us investigate promptly.

This reporting timeframe does not remove any rights available under applicable consumer law.

10. Contact Us

For assistance with returns, refunds, exchanges, or order cancellations, please contact us:

ShreeOm Vastu

We appreciate your trust in ShreeOm Vastu and will make every reasonable effort to resolve eligible concerns fairly and promptly.

ShreeOm Vastu — Divine Products for Harmonious Living.